Irish customers with package holiday bookings

If you are seeking a refund, you will be contacted in the next few days by a representative of Hiscox S.A. regarding your claim.

Notice regarding Truly Travel (Ire) Limited ceasing to trade

(30 Nov 2021)

Truly Travel (Ire) Limited t/a Alpharooms, Alpha Holidays and Teletext Holidays is unable to fulfil its obligations to its customers.

The Company held a per passenger policy providing consumer protection for its customers in Ireland who booked a package up until the 30 April 2021.

Am I covered by the consumer protection schemes?

You may be covered by the the per passenger insurance policy if you are an Irish customer who purchased a package from Truly Travel (Ire) Limited (trading names listed above).  A travel package is where at least two services (such as flight and accommodation) have been combined by Truly Travel (Ire) Limited and sold as a single holiday.

If you were issued with a Protected Refund Credit Note from Truly Travel (Ire) Limited  (trading names listed above) you may be entitled to a refund, if your booking was a package.

How can I make a claim?

For Irish customers who bought a travel package a claim form is available at https://protectclaims.com/trulytravel. You must submit your claim form by 30 April 2022.

 

UK customers and Irish customers with accommodation or flight only bookings

For customers who have booked through Teletext Holidays, who are seeking a refund, you can make a refund claim by visiting the website for the Travel Trust Association, here.

For customers who have booked through Alpharooms, who are seeking a refund, you can make a refund claim by visiting the website for the Travel Trust Association, here.